Salient 5 C’s of our Business Centre:
Our key strengths make all the difference:
Putting You First
at X-synergy Group, we continually strive to deliver a first class business
centre, beyond our customer's perceptions and expectations. Simply speaking,
if you need us to go that extra mile for you, we will do it with a smile.
We serve a wide range of clients from sole-proprietors to Multi-National
People make the difference. Our receptionists and telemarketing staff
undergo a strict selection process and are trained in terms of
telemarketing, motivational and business etiquette courses. They are sent
for refresher courses throughout the year to maintain the high standards
we expect of them. The phone answering and telemarketing services include
a friendly, vibrant and confident personality that will only create a
positive word-of-mouth marketing reach to your clients. On top of this,
all employees are strictly attired in coats and ties during operating
hours to portray a 5 star standard of service.
Ideal Virtual Office Front
layout of the office premises is designed in such a way that when clients
visit the premises, the company signage greets them first, followed by
our friendly receptionist. In the event of a walk-in customer, they will
be immediately ushered to a large conference room (subject to availability)
or to a waiting area, which is beside a long and wide passageway leading
to the entrance of our serviced offices. In this way, clients are given
the impression that you may be working in one of the offices located at
the end of the passageway.
Award Winning Technologies
the latest state of the art technology has been invested to enhance customer
satisfaction. Our sms system in place ensures that clients receives prompt
notification of incoming mails/couriers/faxes. All faxes are converted
to a .pdf file and immediately emailed to the designated emails so that
clients may receive their purchase orders as fast as possible. Our current
CRM system Maximizer Enterprise Solution enables us to cater to impromptu
requests at the click of a button. For example, if someone is looking
for a Robert Ho, our receptionist is able to key in "Robert"
into the system and immediately access his company info, email, contact
details to facilitate prompt response time.
The digital phone system has recently been upgraded to the Toshiba Strata family of digital business telephone systems with programmable 800 speed dial functions to facilitate the phone operator's speed in handling incoming calls. Having recently won two product of the year awards from US-based magazines, you may be rest assured that we're using the best technology available. Professional training for the receptionist has been conducted by Toshiba Telecommunications Systems Division. All conversations are recorded for supervision and verification purposes. The quality of the staff is monitored randomly to ensure excellent customer service at all times. Due to the heavy initial investment costs, X-synergy Business Centre has long term goals and will be operating and expanding in the next 10-20 years. (please visit our APPP program for more details)
24 Hours Support
Our obsession with customer service may be seen in our fast response time and dedication to all our services. All incoming faxes and mails notifications are immediately processed and all emails are replied to within one working day, be it billing related matters or general enquiries.The provision of a 24 hours hotline/online live support system assures our clients that we are always there to help solve any unforeseen situation. For example, if you have an urgent mail or fax that requires immediate forwarding during the weekend, you may call us anytime 24 hours and we will do our best to assist you. This is our promise to you. We deliver. Always.
30 Day Money Back Guarantee
Our 30 day money back policy ensures that total customer satisfaction is met. If at any time you feel that the service is being compromised, you will receive a full refund with no questions asked. After 30 days, refunds may still be made for genuine cases after approval from the management. (Note: Refunds are not inclusive of Paypal transactional fees and dedicated line setup fees) Try us today and feel the difference. You have nothing to lose.
X-synergy Price Challenge
If you can find a lower advertised price for virtual offices of the same features and services, we will better their price by 10%.
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