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Billing Related Concerns

Why is USD currency used for online purchases?

For now, we only accept USD for online payments as we partner with the global online merchant account, Paypal Inc., which only operates in USD. This is to facilitate payments from worldwide clients, who may not be able to pay in the local currency. Upcoming facilities will include online payment through the local SGD currency to accomodate locals. If you wish to make payment via Singapore currency, please refer to other modes of payments.

What are the other modes of payment?

You may choose to do a bank transfer, internet banking, telegraphic transfer, wire transfer, cheque payment or cash.

The bank details are as follows:
Bank: United Overseas Bank
Institutional Code: 7375
Branch Code: 046
Account Number: 146-30280-31

Please fill up the application form online before making payment at: http://www.x-synergy.com/form.htm
Note: Please click the submit button to email the basic information to us. There is no need to proceed with the packages at the Paypal Window thereafter. For InterBank Fund Transfer (via Internet/ATM), please transfer your payment to X-synergy Group Pte Ltd at UOB Current Account: 146-302803-1

Please fax us a copy of the transaction receipt at +65 6338 6311. Alternatively, you may send an email to the billing department at billing@x-synergy.com with your transaction details to match your payment with our records.

Kindly include in your mail the following 3 items:
a) Transaction Code
b) Date and Time of transaction
c) Total amount transferred

Upon receipt of the transaction, we will issue a tax invoice in no less than one working day, stating the period of commencement.

What are the terms of use?

For detailed terms of use, please visit: http://www.x-synergy.com/tou.htm

How secure is your payment gateway?

Rest assured that all payment information are kept confidential by a third party, Paypal Inc. It's been reviewed by the online Trust network and accredited by BBBPrivacy Online. Please click on the relevant links to verify this :

Are there any hidden costs?

All prices quoted are Nett and do not include any other costs. Please note that Silver Plus, Gold Plus & Platinum Plus include a refundable deposit for mail redirection charges and fax charges, but this is also optional. If the deposit is not used throughout the contract, it will fully be refunded via cheque.

How do I sign up for 3 months online?

All online signups in the form are for standard one year signups, to enjoy the current promotions. However, if you wish to sign up for 3 months online, simply drop an email to our billing department at billing@x-synergy.com, which will issue you an online bill request via Paypal Inc. Alternatively, you may wish to arrange an appointment to view our premises and pay for the 3 months in cash or cheque.

How do I pay via cheque?

You may arrange an appointment to drop by the premises to view our facilities and issue us the cheque personally. Alternatively, just fill the online form at http://www.x-synergy.com/form.htm and thereafter, you may mail us the cheque. Kindly inform the billing department at billing@x-synergy.com if you wish to opt for this, so they may issue the official tax invoice beforehand. (Note: There is no need to proceed to the Paypal window for online payment)

How do I sign up online?

Please visit http://www.x-synergy.com/form.htm and click submit to send us your particulars. You will be redirected to a Paypal online purchase window. Kindly select your desired package and proceed with the instructions to sign up with Paypal. After signing up with Paypal, payment may be made via Visa/Mastercard. Millions are doing it the Paypal way. It's fast, easy and secure.

How is the refund made for purchases?

There will be a 30 day money back guarantee for all purchases, with no questions asked. X-synergy maintains a high standard of professionalism and service. The refund (after deductions of Paypal transaction fees and phone setup fees for dedicated lines) will be made out to you via cheque. You may visit our premises anytime during office hours to collect your cheque. For arrangements after office hours, kindly make an appointment with our receptionsit at +65 6338 1780.